FAQ: How do I unlock a user account in AML Accelerate?

Applies to: AML Accelerate

Question

• I cannot log in to AML Accelerate. The login page has a message that my account is locked. What does that mean and how do I fix it?
• A user's account has become locked. How do I unlock their account?

Answer

Accounts become locked after more than 5 failed sign in attempts.

To unlock an account:

1. Wait - accounts automatically unlock after 4 hours
2. If you cannot wait, contact your Company Administrator

Company administrators can unlock an account by following these steps:

• Settings -> Account Management
• Users tab -> Active Users tab
• Click the "Unlock" button that appears in the column of the same name