Frequently Asked Questions
- FAQ: How to log into AML Accelerate
- FAQ: How to create a new program by copying an existing one
- FAQ: The Forgot Password function is not sending an email
- FAQ: How to add or remove users to the account?
- FAQ: How to add user to a subcompany?
- FAQ: How can I redistribute seats between subcompanies / entities?
- FAQ: What does the Archive button do?
- FAQ: How to remove the colouring in the AML Program and Customer Due Diligence?
- FAQ: How can I find the Methodology?
- FAQ: After changing the name of a control, existing/copied programs do not show the new control name
- FAQ: The Product CSV Export doesn't include unrated controls
- FAQ: How should I answer an Environmental Risk question if the risk doesn’t apply to my company?
- FAQ: How do I answer the Location Risk Assessment section of the Customer Risk?
- FAQ: In the Product Risk questions, what does "remote access" mean?
- FAQ: Where to see the overall residual risk rating?
- FAQ: What does country risk rating "Restricted" mean?
- FAQ: What is the red flag beside some products in the Product Risk?
- FAQ: Is it possible to delete published Program Manuals?
- FAQ: Is it possible to add a border to a table or chart in the AML Program/Policy?
- FAQ: The Customer Risk question on Higher Risk Business Activities - is this for business accounts and/or personal accounts?
- FAQ: What is the best way to add tables to the AML Program document and CDD document?
- FAQ: Can a report be generated of completed risk factors, with space for comments relating to board approval?
- FAQ: Is it possible to export or import controls?
- FAQ: What factors determine whether a product or service is higher risk?
- FAQ: Can I change our company name in AML Accelerate?
- FAQ: My product or service is not listed. Can I add my own product name and description?
- FAQ: Where can I see a list of high risk products?
- FAQ: My account is locked and the Forgot Password function didn't send me an email
- FAQ: How do I answer a product risk question that is not relevant for that product?
- FAQ: Is AML Accelerate tailored for the laws and regulations of different jurisdictions?