FAQ: How to add or remove users to the account?

Applies to: AML Accelerate

Question

• How to add or remove a user from the account?
• I want to change the users for my company
• How do I access User Account Management?
• Can I delete a user on my account?

Answer

To manage users for your account you must be the Company Admin.

To invite users to your account:

1. Access the Invite User(s) Page:

   • Click on the Settings menu (cog icon) at the top right of the AML Accelerate window.
   • Select Account Management from the dropdown menu.
     
     • In the User(s) panel click on the Invite User(s) tab.
2. Enter the User's email address in the email field, and press the email button to send the invite.

Notes:

• Users can only be added if user slots are available, as shown in the Email field.
• The invited user will receive a welcome email with a link to activate their account and set a password. The activation link expires in 24 hours.
• If the link expires, delete the invitation from the Invited Users tab and re-invite them.

To deactivate users on your account:

1. Access the Active User(s) Page:

   • Click on the Settings menu (cog icon) at the top right of the AML Accelerate window.
   • Select Account Management from the dropdown menu.
     
     • In the User(s) panel click on the Active User(s) tab.
2. Untick the two checkboxes under 'Active' and 'User' to the relevant user to deactivate their account and remove their access.

Note: When a User has been added to your account they cannot be deleted, only deactivated.