Applies to: AML Accelerate
Question
I used Forgot Password on the login page but didn't receive the email to reset the password. What can I do to reset my password?
Answer
There are a number of reasons you may not receive the Forgot Password email:
Inactive Account
Cause
You were invited to the platform but did not activate your account before the invite expired.
or
Your account has been deactivated by the company administrator on the account.
Solution
Email the person who invited you and ask them to send you a new invitation.
Alternatively, email us at Support@arctic-intelligence.com
Email Security Filters
Cause
Following email security alerts from the government, many IT teams will strengthen spam and phishing filters on their mail servers. This can cause emails from the platform to be sent to the Junk Email folder or be rejected altogether by the mail server.
Solution
Check your Junk Mail folder. If the email is not there, you will need to ask your IT team to allow support@arctic-intelligence.com.
Wrong Login Page
Cause
If you searched the web to find the login page, you may be on the wrong website.
Solution
Check the address of the login page you're on; it should be https://app.amlaccelerate.com/
Add this URL to your browser shortcuts or favourites.
Comments
0 comments
Please sign in to leave a comment.