Red flags specific to pubs and clubs

In addition to other red flags, we have identified the following specific red flags relevant to our business and industry:

• Cashing out credits with minimal or no game-play.
• Redeeming credits using different cashiers or CRTs each time.
• Only redeeming credits through CRTs to avoid cashiers.
• Refusing or being reluctant to produce identification upon request.
• Use of false identification.
• Gaming in a way that is inconsistent with their profile (e.g. customer receives welfare benefits but gambles with or carries substantial amounts of cash).
• Sudden large increase in gambling activity inconsistent with customer’s profile.
• Customer arrives at business with substantial amounts of cash (no ATM use observed).
• Customer becomes irate when questioned.
• Customer appears to be nervous when cashing out or requesting a cheque.
• Multiple same-day gambling activity.
• Cash being used has a distinct or unusual odour or is in particularly poor condition.
• Customer asks for cheques to be written in someone else’s name.
• Customer approaches other patrons to purchase their winning tickets.
• Customer brings in a large quantity of cash to be exchanged at the cashier for higher denominations.