FAQ: How do I unlock a user account in AML Accelerate?

Applies to: AML Accelerate

Question

• I cannot log in to AML Accelerate. The login page has a message that my account is locked. What does that mean and how do I fix it?
• A user's account has become locked. How do I unlock their account?

Answer

To manage users for your account you must be the Company Admin.

Accounts become locked after more than 5 failed sign-in attempts.

To unlock an account:

1. Wait - The locked account will automatically unlock after 4 hours
2. If you cannot wait, contact your Company Administrator

Company administrators can unlock an account by following these steps:

1. Access the User Page:

   • Click on the Settings menu (cog icon) at the top right of the AML Accelerate window.
   • Select Account Management from the dropdown menu.
     
     • In the User(s) panel click on the Active User(s) tab.
2. Click the Unblock button that appears in the column of the blocked individual.