Applies to: AML Accelerate
Question
- I cannot log in to AML Accelerate.
- The login page has a message that my account is locked. What does that mean and how do I fix it?
- What do I do if I have accidentally locked myself out of my account?
Answer
Accounts become locked after more than 5 failed sign-in attempts.
Your account will automatically unlock after 4 hours.
If you cannot wait, contact your Company Administrator who can unlock your account.
Note: The Forgot Password function on the login page cannot be used to unlock your account.
If you are a Company Administrator, see this FAQ for instructions to unlock accounts.
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