FAQ: What do I do if my AML Accelerate account is locked?

Applies to: AML Accelerate

Question

• I cannot log in to AML Accelerate.
• The login page has a message that my account is locked. What does that mean and how do I fix it?
• What do I do if I have accidentally locked myself out of my account?

Answer

Accounts become locked after more than 5 failed sign-in attempts.

Your account will automatically unlock after 4 hours.

If you cannot wait, contact your Company Administrator who can unlock your account.

  Note: The Forgot Password function on the login page cannot be used to unlock your account.

 If you are a Company Administrator, see this FAQ for instructions to unlock accounts.