FAQ: What can I do if I have forgotten my password?

Question

• I've forgotten my password for AML Accelerate (AMLA) or Risk Assessment Platform (RAP). What do I do?
• How do I reset my password?
• Is there a way to recover my password?

Answer

It's a fact of life that with so many passwords floating around that it is easy to forget.

If this happens to you don't worry - just follow these steps:

1. On the sign in page, click on the Forgot Password? prompt.

2. In the forgot password page, type in the email address that is linked to your account.

3. You will receive an on-screen notification that your password has been resent to your email.

4. You will shortly be sent an email with a link to reset your password. The link is only valid for 1 hour.

Note: If you do not recieve the email, please check your Junk or Spam folder.

5. Once the password has been changed this will be confirmed, hit proceed to return to the application.