How do I track and monitor breaches, incidents and near misses?

Applies to: Health Check

What is the event manager?

The term events is used to describe breaches, incidents and near misses.  This feature allows users to track and manage breaches, incidents and near-misses real-time using powerful data analytics to shine the light on all aspects of the breach and incident management process, providing transparency and clarity on any incidents to interested stakeholders.

Event Management Dashboard

 

Status

This dashboard element provides an overall summary of the number and percentage of breaches and incidents by status (i.e. open, in-progress, on-hold or closed).

Drilling on any pie segment will reveal the underlying data.

Severity

This dashboard element provides an overall summary of the number and percentage of breaches and incidents by severity (i.e. critical, high, medium or low).

Drilling on any pie segment will reveal the underlying data. 

Event Manager

 

This dashboard element provides an overall summary of the number and percentage of breaches and incidents by incident manager.

Drilling on any pie segment will reveal the underlying data.

Who first identified the event?

 

This dashboard element provides an overall summary of the number and percentage of breaches and incidents by who first identified the breach, incident or near miss.

Drilling on any pie segment will reveal the underlying data.

Event Ageing

This bar chart displays an aged view outlining how long breaches and incidents have been open for within the last twelve months.

Drilling on any pie segment will reveal the underlying data. 

This chart shows the top 5, but clicking View More reveals the full list.

Event Manager vs. Average Days Open

This bar chart displays the average number of days that each breach and incident has been open by type.

Drilling on any pie segment will reveal the underlying data.

Severity vs. Average Days Open

 

This bar chart displays the average number of days that each breach and incident has been open by incident manager.

Drilling on any pie segment will reveal the underlying data.

Severity vs. Average Days Until Closed

 

This bar chart displays the average number of days that each event has been open by severity.

Drilling on any pie segment will reveal the underlying data. 

Click View More to reveal the full list.

Event Manager vs. Average Days Until Closed

This bar chart displays the historical average number of days until breaches and incidents are closed over the previous twelve months by type.

Drilling on any pie segment will reveal the underlying data. 

 

Creating an event

 

This is the main page for creating a new breach and incident item.  Simply give the breach and incident a title, complete the general information section, complete incident raised by section and the incident owner section adding any attachments or linked items (actions, issues and risks) and complete the full description, describe any steps taken and add any case notes.

 

As additional information is added, these are captured along with a full audit trail to provide transparency and clarity to interested stakeholders.

 

 

Event Manager

This page displays all breaches and incidents and provides a mechanism for applying bulk updates or drilling into the details of the underlying breach and incident.

There is a full filtering, sorting and searching capability to allow breaches and incidents to be grouped and viewed as required.